Customer support that understands your products.
A grounded AI assistant built from real MERSCO product and policy data. It answers customer questions, guides product selection, and escalates complex cases to human support.
Built for real product conversations
Not a generic chatbot. The assistant is grounded in structured catalog and policy data from the MERSCO website.
Product-aware answers
Responses cite real catalog data — names, prices, specs, and product URLs.
Guided recommendations
Multi-turn dialogue collects age, yard size, and budget before suggesting a fit.
Policy support
Shipping, returns, warranty, and missing-parts answers grounded in public policy pages.
Safe human handoff
Injury, compensation, and conflict cases escalate to a specialist with real contact details.
Grounded in your data, not guesswork
The pipeline turns public website content into structured knowledge the agent can reason over.
Website data
merscosports.com
Structured database
products · policies · FAQ
Retrieval & reasoning
intent + entities + multi-turn
Customer response
text + sources
Open the widget with a sample question
Each card opens the assistant in the bottom-right corner and sends the question directly.
Embeddable in any storefront.
Drop a single script tag into any website or Shopify theme. The widget runs inside an isolated iframe and stays visually consistent.
data-agent-id="mersco-demo" async></script>